SOCIAL SERVICES
Social Services is about giving professional support to individuals, families and communities with the aim of restoring the independence and full functionality of the individual, family or community (whatever the case may be).
- Workers are guided by the following social work methods: case work, group work and community development. This section works closely with ECD Section and Community Development Section. The section is responsible for development of policies, strategies, norms and standards as well as implementation plans. The section is also responsible for crisis management and social emergency relief.
- Social Services is also responsible for the Social Emergency Programme which aims at alleviating the pressures of disaster from affected families and communities. This is done through the Tshwane Food Bank.
Where are services rendered?
- The City has 7 regions and Social development Division is currently offering services to all the Regions.
Frequently asked questions
1.How do I access the services of Tshwane Food Bank?
By contacting a social worker in your Region, who will explain the procedure.
2.How do I access the professional counselling service?
Contact a social worker in your Region, who will attend to your request/ need.
Contact person: Ms Rosemary Hamati. 012 358 8941
EARLY CHILDHOOD DEVELOPMENT (ECD)
ECD is about programmes and initiatives for children 0 -14 years old. The section provides social welfare services for children. The section also focuses on youth development programmes and initiatives, as a continuation from ECD programme. The section is responsible for development of policies, strategies, norms and standards as well as implementation plans.
Contact Person: Natalie Mnisi: 012 358 4844
Contact person: Ms Rosemary Hamati. 012 358 8941
Child Welfare Tshwane, Pretoria
72 Oates Street, 0181 Pretoria
PLEASE NOTE THAT YOU CAN REACH CHILD WELFARE TSHWANE ON THE FOLLOWING CELLPHONE NUMBER 072 332 4660 WHEN OUR LANDLINE IS DOWN AS A RESULT OF A POWER OUTAGE
Olievenhoutbosch
3252 c/o Greenthorn & Circuit Str
(at Hope Restoration Covenant Church)
071 294 8665
Drug and Substance Abuse
The section’s primary role is to fight against drugs and substance abuse through prevention, treatment and rehabilitation at community and facility-based level through key strategies embedded in the following:
- Demand reduction
- Supply reduction
- Harm reduction
Programmes include:
- Support to not-for-profit organisations (NPOs) who run drug and substance abuse programmes
- Hopeline helpdesk: a 24-hour service that takes calls from community members who need help with or information on substance abuse. 0800 467 347 (0800 HOPE GP)
- Regional Drug Action Committees (RDACs): coordinating structures to fight the scourge of drugs in all regions Community-Oriented Substance Use Project: 012 356 3301
Social Development National Contact Numbers
| GAUTENG | (011) 355 7687 / 7977 / 7878 |
| Customer Care Help line: | 012 312 7727 eMail: customercare@dsd.gov.za | |
| Gender-Base Violence(GBV) Contact Numbers: | Toll Free: 0800428428 Please Call: *120*7867# | |
| Skype: @helpmegbv. Sms: 31531 |
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