With ongoing loadshedding, remember to charge your cellular phone in advance of scheduled loadshedding.

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Contact your security service provider control room (create a shortcut on home screen to this number) or place message on available Security WhatsApp Channel or dedicated Security Provider Channel.

• Provide PLOT NUMBER (not street number) or simply a PIN location.
• Provide short description of incident e.g armed intruders, break in, EMS required, resident / family safe etc A short voice recording is quicker, safer, and more effective in more urgent situations.
• Advise if emergency medical services (EMS) are required. Advise if you / family are safe and secure.
• Provide a PIN location either on WhatsApp Security Channel or dedicated Security Provider Channel (preferably live location tracking).
• Enable live location tracking on WhatsApp channel. Learn how to do this in advance of an incident. Switch off live location tracking when crisis over.
• Enable your cellular phone SOS facility. Learn how to do this in advance and practice this at pre-arranged times in the same way you regularly test your alarm system. Note, this facility sends SMS text messages and automatically calls the designated contact person(s). Some cellular phones also send a short voice recording and two photographs.
• If unable to contact SAPS or EMS, request those on the security channel to do so on your behalf.
• Do not leave the safety of your household or secure area without either your security provider or SAPS being present.

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Other residents

• Those residents in close proximity to the incident, switch on lights on house or plot lights for duration of incident in that area.
• Remain off channels unless reporting further incidents. The security providers monitor these channels for incidents and cannot scroll through unrelated messages or continue to receive WhatsApp message alerts which provide distractions.
• Someone will soon provide an update on status of the residents but give this time until the crisis is over.
• Neighbours to call residents in area to ensure they alerted to the incident (often late at night). Even a missed call could wake them up and get them to check alerts. It matters not that you may not like your neighbour.
• The first duty of contracted security providers is to determine the welfare of the client, not pursue intruders.

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Report all incidents to SAPS (10111)

• Obtain an IR (Incident Report) Numbers by phoning 10111 and ensuring that an IR Number is issued.
• If you are not in a state of mind to do so, request your security provider to report the incident and obtain the IR Number.

All and any criminal activities must be reported including attempted break ins, environmental crimes, cutting of fencing, verbal abuse, street robberies, stolen cellular phones, suspicious behaviour as well as the more serious crimes such as theft, assault, assault GBH, attempted murder, murder, as well as the use of weapons or tools by the suspect. The number of IR Numbers determine resource allocation.

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Reporting of incidents to the SSF/CPF

• Report all and any criminal or suspicious activities.
• Provide a brief incident report and the IR Number as soon as the situation has stabilised.
• Forward any CCTV footage or photographs.
• Provide a WhatsApp PIN location.
• Forward the IR Number and a brief description of the incident (incident report) to a CPF representative as well as details of any SAPS investigation.
• Provide extracts of CCTV footage of incidents or suspects. Often a neighbour may have security footage available as well.
• Try and provide a description of the suspects / vehicle and modus operandi.

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Investigation by SAPS

When a SAPS Erasmia representative conducts an onsite investigation of a reported incident, it is important to record:

1. the SAPS officials Name and rank

2. time and date of investigation

3. SAPS vehicle number and registration number.

If a security service provider is on site at the time of the investigation, this information should also be recorded by the security provider. This is often the preferred approach as a resident may still be in shock or traumatised by the incident.

Along with the IR Number, this information can be used by the CPF committee to track and monitor investigations by SAPS and provide feedback to residents.

There is a clear disconnect between the number of criminal incidents in the area compared to the stats presented by SAPS Erasmia, which would imply that not all incidents are being reported to 10111. IR numbers are generated for complaints received telephonically. If an IR number is not received, insist on one being generated.

Please use our online Incident reporting tool to record the incident.